Face-To-Face Meetings With Clients – The Do’s And Don’ts

It doesn’t matter what industry you are working in, there are often chances of you meeting other successful entrepreneurs, which might lead into a face-to-face conversation with one of them.

These meetings could be related to promoting your products or services, or about considering some crucial points before starting a new project or even before finalising a deal. Whatever the case is, you always need to be presentable and impressive in front of your peers. After all, they are ideally positioned to give you some valuable insights about whether or not you are capable of delivering all your promises.

Well, keeping that in mind, below we have mentioned some Do’s and Don’ts of an in-person meeting, which every business owner must know.

The do’s are as follows:

Have a goal

You should always have a specific goal in mind while attending a meeting. For example, if you are meeting someone for the very first time, then the objective should possibly be for ‘building a good relationship with them’.

Have a written agenda

It’s always good to have an agenda with a few key questions written in it while attending a meeting. These questions will help you remember what you are supposed to discuss with your peer. In this way, it will put you on ease and also limit the time of meeting, as you will not have to do mental gymnastics to remember what else you were supposed to discuss.

Have your product’s information

Your client, for sure, will not like to hear ‘let me check the details of this product’ from you over and over again. Also, your lack of knowledge will make them understand that you are not prepared for the meeting. So, make sure you have an in-depth detail of the key products and are able to answer any query related to your products or services.

Have a business acumen

Your clients would expect certain things from you like an understanding of their business model and customer’s requirements. So, make sure that you have done enough research on your client’s business and their expectations from you.

Remember your client’s name

There is nothing more embarrassing than forgetting the name of the person you are having a meeting with. Think of how you would  feel if you’re put in such a situation; which is why, in order to save yourself from such an embarrassment, do learn their name well before heading to the meeting room.

Switch off your mobile

Use of mobile phones, be it getting calls over and over again or texting someone from under the table, in a business meeting might frustrate your client and end up in them cancelling the deal. So, before entering the meeting room, make sure your mobile is either switched off or on flight mode.

The don’ts are as follows:

Don’t show off

With your position and role in your company, your client already has an idea about you and your work. Now, if you try to be showy and exaggerate your image, then they will easily understand that you are pretending to be what you are not in reality. Trust us; they will not believe a single word from you.

Don’t be late

When you arrive late in a meeting, it makes an impression that you don’t really care about your peers and not to mention the time. So, ensure that you’re there at least 15 minutes before the scheduled time to stay on top of your game!

Don’t behave too friendly

Instead of being over-friendly and making fake promises, try to be real and authentic. Be what you arel and make only those promises that you know you can fulfil whether it is related to delivering the products on time or about the completion of project. Giving a small official gift like a branded pen or customised diary is also a good idea to show your friendship.

Don’t be loquacious

If your meeting is for selling a product or service, then it is important to talk in such a way that you gather or provide information and build a healthy relationship. But if your meeting has any other purpose than promoting or selling, then its better to talk only as and when required.

Don’t listen too much

If you are talking too less or aren’t adding as much information as required to the conversation, then your peer will consider you as an empty suit, which is yet again not good for your as well as your company’s image.

Don’t argue with the client

If your peer does not agree with you at any point, better don’t argue with them, as it will only make the matter worse. Instead, listen to them carefully and try to figure out why they have that opinion, and then try to convince them but by using logical reasons.

We hope that the next time you will be a part of a business meeting; you will keep all these things in your mind.